配送ポリシー
日本国内出荷に関して
■出荷について
1.出荷スケジュール
通常商品の出荷は、オーダー確定後 3営業日以内 に発送いたします。
出荷業務は 営業日のみ の対応です。（土日祝日は出荷業務を行いません。）
予約商品に関しは商品ページの記載納期を参照お願い致します。
2.大型連休時の対応
大型連休の際は、別途出荷スケジュールをご案内いたします。
余裕をもってご注文いただけますよう、お願いいたします。
一部地域の発送に遅延が出ています。
下記サイト参照
https://www.kuronekoyamato.co.jp/ytc/chien/chien_hp.html
■配送業者
ヤマト運輸
■送料
全国一律 880円（税込）
※沖縄のみ 1,860円(税込)
※国際配送料は、チェックアウトのページで重量別で自動的に計算されます。
■ご注文時のご注意点
1.注文ごとの個別発送
複数回ご注文いただいた場合、各注文ごとに発送いたします。
2.納期の異なる商品のご注文
在庫商品と予約商品の納期が異なる場合、すべての商品の発送準備が整ってからまとめて発送することがあります。
3.早い発送をご希望の場合
在庫商品や納期の早い商品をすぐに受け取りたい場合は、予約商品と別々にご注文ください。
■配送に関するご注意点
1.再発送について:
住所不明、長期不在などの理由による再発送はお受けできません。
この場合、往復の送料や代引き手数料などはお客様のご負担となります。
2.登録住所について
ご注文者様の登録住所が個人を特定できない場合（例: 会社や倉庫宛）、商品の発送をお断りする場合がございます。
正確な住所をご登録いただきますよう、予めご了承ください。
International Shipping & Customs Information
Shipping Method
International orders are shipped primarily via DHL.
In limited cases, EMS may be used depending on the destination country, shipping conditions, and customs procedures.
We select DHL as our main carrier to ensure faster delivery, reliable tracking, and secure handling for international shipments.
Shipping Schedule
Orders for regular items are usually shipped within 3 business days after order confirmation.
Shipping operations are handled on business days only, excluding weekends and Japanese public holidays.
For pre-order items, please refer to the estimated shipping date stated on each product page.
If in-stock items and pre-order items are purchased together in the same order, the order may be shipped only after all items are ready.
If you wish to receive in-stock items sooner, please place separate orders for pre-order items.
During extended holiday periods, such as Golden Week or the New Year holidays, a separate shipping schedule will be announced.
We kindly recommend placing orders with sufficient time allowance.
Customs Duties, VAT & Import Taxes
For international orders, please be aware that customs duties, VAT, import taxes, and other import-related charges may be applied in accordance with the laws and regulations of the destination country.
These charges are not included in the product price or shipping fee shown at checkout and are the sole responsibility of the customer.
All applicable import charges will be assessed by the customs authorities of the destination country and may be collected directly by the courier, such as DHL, upon delivery or prior to delivery clearance.
Please note that customs duties, VAT, import taxes, and customs clearance fees are determined by the customs authorities of the destination country and are not controlled by our store or the shipping carrier.
Important Notice Regarding DHL Shipments
DHL usually clears shipments quickly and accurately, and import charges may be assessed in accordance with the customs regulations of the destination country.
The amount of import charges may vary depending on the destination country, item category, declared value, country of origin, and local regulations.
Any customs duties, VAT, import taxes, or customs clearance fees charged upon import are not an error or overcharge by DHL or our store.
For U.S. Customers
Please be aware that, due to recent changes to U.S. customs regulations, low-value shipments may also be subject to import duties, taxes, and customs clearance fees.
Even if the order value is below USD 800, import charges may still apply.
We strongly recommend that U.S. customers take this into consideration before placing an order.
For EU Customers
For shipments to EU countries, import charges generally consist of:
VAT, which is approximately 20–21% depending on the country.
Customs duties for apparel products, which are often around 10–12%.
Carrier handling and customs clearance fees.
As a result, total import charges may amount to approximately 30–50% of the item price, depending on the destination country, shipping method, item category, declared value, and local regulations.
We strongly recommend that EU customers take this into consideration before placing an order.
Regarding EMS Shipments
EMS may be available for certain destinations upon request.
However, customs duties, VAT, import taxes, and handling fees may still apply even when EMS is used.
Please note that EMS delivery may take longer than DHL, and tracking or customs clearance updates may be less detailed depending on the destination country.
If you would like to request EMS shipping, please contact us before placing your order.
Contact:
remireliefonline@gmail.com
EMS vs DHL
DHL
Fast delivery.
Reliable tracking.
Faster and more detailed customs clearance process.
Import duties, VAT, and customs clearance fees may be assessed depending on the destination country and local customs regulations.
EMS
Slower delivery.
Tracking and customs clearance updates may be limited depending on the destination country.
Import duties, VAT, and handling fees may still apply.
Shipping Fees
Shipping fees are automatically calculated at checkout based on the destination country and total shipment weight.
Order Notes
Orders placed separately will be shipped individually per order.
We are unable to combine separately placed orders after they have been completed.
If in-stock items and pre-order items are purchased together, the order may be shipped only after all items are ready.
If you wish to receive in-stock items sooner, please place separate orders for pre-order items.
Delivery & Address Policy
Please make sure to enter a complete and accurate shipping address at the time of order.
We are unable to re-ship items returned due to incorrect address information, refusal of delivery, unpaid customs duties or taxes, or prolonged absence.
In such cases, all shipping costs, return shipping fees, customs duties, import taxes, handling charges, and any other related costs will be borne by the customer.
If the registered shipping address does not clearly identify an individual, such as company addresses, warehouses, hotels, or forwarding services, we may refuse shipment or contact you to confirm the details before dispatch.
Please ensure that a complete and accurate personal address is provided.
Refusal of Delivery / Unpaid Import Charges
If a customer refuses to receive the package or fails to pay the required customs duties, VAT, import taxes, or customs clearance fees, the package may be returned to us or disposed of by the courier or customs authorities.
In such cases, shipping fees, return shipping fees, customs duties, taxes, handling charges, and any other related costs will be deducted from any possible refund.
Please note that original shipping fees are non-refundable.
If the package is not returned to us, or if additional charges exceed the refundable amount, we may be unable to provide a refund.
Final Confirmation
By placing an international order, you acknowledge and agree to the above shipping and customs conditions.
Thank you for your understanding and cooperation.